Northern Ireland has a vibrant business services sector.
Globally renowned as a low risk, cost-competitive location, Northern Ireland offers a high quality, skilled workforce with proven experience in delivering services to UK, European and US clients.
The region is home to a mix of captive, outsourced and shared services centres, that cover a wide range of activities including human resources, finance, auditing, supply chain management, customer support, marketing, consultancy and legal services. Government and academia work closely with industry partners to ensure that current and future skills needs are met.
Areas of expertise
Customer experience
Area of sector expertise
- Customer support
- Sales and marketing
- Customer relationship management
- Multinational outsourcers such as Concentrix, Teleperformance and Firstsource have all chosen Northern Ireland to grow their operations.
- Captive centres in the region include: Lloyds/Halifax, Santander, BNP Paribas, AXA Insurance and Danske Bank.
- 12,000+ people are employed in customer services.
Financial and accounting
Area of sector expertise
- Transactional services
- Management accounting
- Credit control
- Payroll
- Billing
- Companies such as Terex and Pearson have set up financial services centres in the region.
- Other international firms such as Allen & Overy, have set up shared services centres in the region, covering finance and accounting activities.
Technical support
Area of sector expertise
- Desk support
- Engineering support
- Security
- International companies such as OneSource Virtual, Fujitsu and Capita have service delivery centres in Northern Ireland.
- The region is also home to centres of excellence for Capita IT Managed Services and BT.
- Allen & Overy’s global hub for IT support is based in Belfast, operating a 24/7 service model.
Human resources
Area of sector expertise
- Recruitment
- Training
- Occupational therapy
- Payroll
- Alexander Mann, Allen & Overy, and Capita are some of the international companies delivering human resource related activities from the region.
Northern Ireland for foreign direct investment
Northern Ireland is an attractive place for investment in the renewables and energy sector thanks to a combination of factors including skills availability, excellent infrastructure, cost-effectiveness and a supportive business environment. To find out more, visit our Invest in Northern Ireland section.
Get in touch
Connect with a member of our global business services team via LinkedIn.
You may also be interested in
-
Financial services
Northern Ireland is a leading global location for financial services investment. The region is leading the way in providing a wide range of international financial services solutions. -
Why Northern Ireland?
Northern Ireland is home to more than 1,500 international companies and is an ideal location for business expansion. We also have experienced exporters whose globally recognised products and services can be found in over 100 countries. -
Professional and legal services
Northern Ireland is a leading global location for professional and legal services investment.
The professional services cluster in Northern Ireland includes companies that have reached significant scale, having developed large multi-disciplinary teams.